Delivery & Shipping

 

All orders are delivered by DPD (UK) / DHL (International and US).


When placing your order please ensure that the billing and shipping address details are correct, as we are unable to amend details on an order once submitted or redirect orders for security reasons. Your billing address must match the address on your credit card statement.

Before we can dispatch your order, we may need to confirm your details with your card issuer. 

Delivery times are estimates only.

We will ship your order as quickly as possible. We cannot be responsible for delays as a result of remote delivery locations or adverse weather conditions. Once your order has shipped, we will send you a tracking email, so that you can monitor its progress whilst in transit. 

Customers are expected to sign for goods, but our delivery partners can also accommodate contactless delivery if preferred. Please note, however, that our service is not a named delivery service: anyone at the designated address may sign for your delivery. We will not be liable for a lost or missing order that has been signed for.

If no one is available to sign for the delivery, the driver will make a total of three delivery attempts on three consecutive. After 5 days without communication, your order will be returned to our warehouse.

Unfortunately, we do not provide or sell gift packaging. 

During the sales period, your order may experience a slight delay. Please allow up to 7 working days for your order to be with you. 

UK: If you have any questions regarding shipping please contact us on +44 207 501 1122 or by email on clientservices@victoriabeckham.com or using LiveChat


UK Shipping

We offer free Standard Delivery, which can take up to 3 - 5 business days.


Split-Shipment Orders

To expedite delivery, orders with multiple items may ship separately, at no extra charge. Please be aware that split shipments may affect the estimated 2-3 day delivery time.


 

SHIPPING FAQS

How long will my order take to arrive?

  • All orders have an estimated delivery of 2-3  from when the order is placed. Tracking is shared once your order is on route to the shipping address.

Where do you ship?

  • We ship globally to these countries

Where is my order shipped from?

  • All orders are shipped from the UK

Are duties and tax included in the price or do I have to pay these on delivery?

  • Duties and Taxes are included in the price, therefore no additional fees are required. If DHL requests further payment, please contact client services at clientservices@victoriabeckham.com 

Can I pay for express or next-day delivery?

  • We currently do not offer a paid next-day delivery, however, UK orders are shipped with DPD next-day delivery (unless you live within a rural part of the UK or in Northern Ireland, in which case your order will be shipped with DHL Express with an estimated Next Day delivery). All international orders are shipped on DHL International Express with estimated delivery within 2-3 working days. 

Do you deliver on the weekend?

  • All orders are delivered Monday through to Friday.

What courier companies do you use?

  • DPD for UK orders. DHL for UK rural areas and Northern Ireland
  • DHL for all international and US orders

What do I do if my order is stuck in customs?

  • All International orders undergo a DHL customs clearance event. Please note this is a DHL process. Should you find your order is stuck in customs, please contact client services at clientservices@victoriabeckham.com with your order number and AWB number.

Will I be charged extra for international shipments?

  • Customers in the UK and US will not be charged any additional duty costs on their orders or returns. Return fees may apply for Rest of World returns. Please note we charge a handling fee of $4.95 for any US orders under $250

ORDER FAQS

How do I cancel my order?

How do I amend the address on my order?

  • Depending on the status of your order, amending address details may not be possible; however, once tracking details are shared, you can manage your delivery directly with the courier service

How do I change the size of the item in my order?

  • Once an order has been submitted, item/s cannot be amended or changed

Do you offer a gift wrap service?

  • We currently do not offer this service
  • How is my order packed?
  • All orders are packed in an eco-friendly, non-branded secure black box. Pieces within the parcel are wrapped in branded white tissue paper, and all accessories (leather goods/ belts/ jewellery) are delivered in a branded cloth bag.

What paperwork is added to my order?

  • No paperwork is added to UK and US orders; however, all ROW (Rest Of the World) will have an invoice form added

I need an invoice for my order, where do I get one?

When will my payment be taken?

  • Payment is taken once you submit your order.