GENERAL FAQS

SERVICES

What payment methods do you accept online?

  • We accept all major credit cards: Amex, Visa, Mastercard, Google Pay, Apple Pay, Paypal, Klarna

Do you have an alteration service?

Do you offer a pre-order service?

  • We currently do not offer a pre-order service to secure items or sizes. 

What is your concierge service?

E-GIFT CARDS

Terms & Conditions

These terms and conditions (the “Gift Card Terms”) set out the terms that apply to buying and redeeming gift cards.

If you have any other questions regarding the gift cards or these Gift Card Terms please contact customer service at clientservices@victoriabeckham.com or +44 20 7501 1122. Victoria Beckham, Inc. is referred to as “we, us, and our” in these terms and conditions.

Will I get a physical Gift Card?

  • No, this is a Digital E-Card only. The recipient associated with the Gift Card order will receive an email with a code to redeem at checkout.

Can I use my Gift Card in-store?

  • Digital Gift E-Cards can be redeemed at the Dover Street store in London.

Can I use my gift card on the Victoria Beckham Beauty website?

  • Unfortunately, Victoria Beckham Fashion and Beauty are two separate E-gift cards and must be redeemed on the site on which they were purchased.

How many gift cards can I redeem in one purchase?

  • You can only use one gift card per purchase. If you own multiple gift cards and you would like to use all of them for one purchase, please contact our Client Service at clientservices@victoriabeckham.com.

What is the expiry date for a gift card?

  • E-Gift cards not used within 24 months after purchase will expire and the balance forfeited.

What is your return policy on purchases made with a gift card?

  • You have 14 working days from the day of the purchase to return purchases made with a E-gift card. Any refund will be made to your original method of purchase.

How do I redeem my gift card in-store/online?

  • To redeem your E-gift card online, enter the code in the E-gift card field at checkout. If you would like to use your E-gift card in-store, you can either show the E-gift card email or the Apple Wallet pass with the gift card to our store staff.

How do I activate my gift card?

  • The E-gift card does not require any activation: it is immediately ready to use.

Will I receive a notification when I have used my gift card?

  • The redeemed amount will appear in your order confirmation email.

How do I check the balance on my E-gift card?

  • You can check your balance via the link:

https://us.victoriabeckham.com/pages/check-gift-card-balance 

  • Alternatively, you can access the link directly via your Apple pass.

If I buy a E-gift card as a gift, how is it packaged and can I add a personalised message?

  • The gift card is digital and you can add a personalised message. This will be received electronically via email by the recipient.

Can a gift card be exchanged for cash or credit?

  • Unfortunately, gift cards can only be used as part of payment or exchanged for cash or credit

Can I refund a gift card?

  • The balance on a gift card cannot be refunded or exchanged for cash. 

Is there a limit to how many times I can use my gift card?

  • You can use the gift card as many times and for as many purchases as you like until the balance of the gift card has been used up.

Can I transfer the balance of one gift card to another gift card?

  • No, you cannot transfer the balance of a gift card onto another gift card.

What happens if the gift card is lost, damaged, or stolen? 

  • We cannot replace any gift card that is lost, stolen, or damaged except in accordance with your legal rights, for example, if the gift card is defective, or not of satisfactory quality, at the time of delivery or in the case of a change of format of the gift card.

By buying/using a Gift Card, you acknowledge that:

The gift card is at all times the property of Victoria Beckham, Inc.; and

The gift card is not a cheque guarantee, credit, or charge card.

After using the gift card, the remaining balance available on the gift card shall be the difference between the balance available prior to the purchase and the relevant amount used up in such purchase.

A gift card is not personal to you and that whoever has the gift card can use it.

Gift cards obtained through any unlawful means shall be null and void and they shall not be used to purchase products, nor shall the remaining balance on the Gift card be refunded.

We shall have the right to:

Cancel any gift card at any time and shall refund the amount remaining on the cancelled Card;

Limit the amount of gift cards purchased by any customer or other entity;

Limit the total amount of money placed on each gift card; and

Refuse to sell a gift card to any customer which it believes, in its sole opinion, is in breach of these terms and conditions or any other terms and conditions put in place by us.

These terms and conditions shall be construed in accordance with and be governed by the laws of New York state.  The courts of New York shall have jurisdiction to settle any claim, dispute, or issue between the parties whether arising out of or in connection with these terms or otherwise.

We reserve the right to amend these terms and conditions at any time when we reasonably consider it necessary to do so.

MY ACCOUNT

How do I create an account?

  • To create an account, click on the person icon, select ’Create an Account’, and follow the prompts.

How do I update my address in my account?

  • You can amend details, including your address, once you have logged in. Click on the “My Address Book” tab to edit, delete, or add a new address.

I am unable to log in to my account, what do I do?

I forgot my password and I am unable to reset my password. What should I do?

How do I unsubscribe?

If you no longer wish to hear from us, you can unsubscribe by clicking the “Unsubscribe” link at the bottom of any of the newsletters you have received. You can also log into your Victoria Beckham account and visit the 'preferences' section. Please note that it may take up to 5 days for the change to take effect. Please note that this will only remove you from the Fashion newsletters. To unsubscribe from Beauty newsletters and texts, please email support@victoriabeckhambeauty.com.